I can sum up our experience with DHL as exceptional. From personable customer relations, knowledge, expertise, foresight and completely thorough from start to end. Became good friends with Dejana. Can't wait for the next purchase. All I can say to wrap this review is that "I got my 'cake' and ate it too." 🤣
If you are looking to buy a home or refinance, you need to talk to John Basso. Not only did John help us in purchasing our first home back in 2018, he also helped us when life got hard and we had to refinance.
When he helped us purchase our home back in 2018, we had no idea what we’re doing. We were young adults looking to find a home to start our family. We didn’t even know if we would be able to afford a home. John made the process very simple.
Fast Forward and life got hard, we didn’t have many options to be able to get out of debt. We reached out to John and he talked through options that he could provide. We decided that even though rates were high(ish), we could refinance and pay all of our debt off and even be able to start saving. It was a weight that was lifted off our shoulders.
John Basso is a great guy as well, he really gets to know you! He always answered my calls and answered our questions. When he wasn’t available to speak on the phone, he would email/ Text me. I HIGHLY recommend John Basso.
If you are looking to buy a home or refinance, you need to talk to John Basso. Not only did John help us in purchasing our first home back in 2018, he also helped us when life got hard and we had to refinance.
When he helped us purchase our home back in 2018, we had no idea what we’re doing. We were young adults looking to find a home to start our family. We didn’t even know if we would be able to afford a home. John made the process very simple.
Fast Forward and life got hard, we didn’t have many options to be able to get out of debt. We reached out to John and he talked through options that he could provide. We decided that even though rates were high(ish), we could refinance and pay all of our debt off and even be able to start saving. It was a weight that was lifted off our shoulders.
John Basso is a great guy as well, he really gets to know you! He always answered my calls and answered our questions. When he wasn’t available to speak on the phone, he would email/ Text me. I HIGHLY recommend John Basso.
great people, smooth process. What more would you want?
John and team are just fantastic! We have used their services for mortgage and refi. Wonderful, knowledgeable folks and they truly care about us as customers.
My client just bought a home and financed it through DHL Mortgage. It was a very smooth process, clear to close in 3 weeks. Great communication & great rates.
John Basso has incredible knowledge, communication and commitment.
Jeff was great and very knowledgeable.
I can't say enough about the excellent service I have had and continue to receive from John Basso and his team. We have done many transactions together and from the very first he has been extremely knowledgeable, professional and personable. He always made me feel comfortable and worked hard to get me where I needed to be. He was in constant contact to make sure things were going smoothly and assisted whenever necessary. He was always available for my calls or texts and I never had to worry when working with him and his loan processer, Amber Letteer. They are the best in my opinion and I will never use anyone else.
Ben and his team were great to work with! Good communication- kept us up to date on the mortgage process. Answered all our questions no matter how small.
Ben and his team were great to work with! Good communication- kept us up to date on the mortgage process. Answered all our questions no matter how small.
Our experience with DHL mortgage was superior! Specifically, Jeff and Amber did an amazing job right from the beginning of the lending process with keeping us fully informed - to the end with closing on our new home! We could not be more satisfied with the services they provided over at DHL. We would highly recommend to anyone who wants personalized, professional, and reliable service to look no further than DHL.
Our experience with DHL mortgage was superior! Specifically, Jeff and Amber did an amazing job right from the beginning of the lending process with keeping us fully informed - to the end with closing on our new home! We could not be more satisfied with the services they provided over at DHL. We would highly recommend to anyone who wants personalized, professional, and reliable service to look no further than DHL.
John Basso and the team at DHL were fantastic! John was very down to earth, friendly and extremely knowledgeable. As first-time home buyers, my wife and I found John to be very helpful and easy to work with. He was always willing to answer our questions in a timely manner and made the home buying experience much more pleasant. Can't recommend John and the DHL Mortgage team enough!
John Basso and the team at DHL were fantastic! John was very down to earth, friendly and extremely knowledgeable. As first-time home buyers, my wife and I found John to be very helpful and easy to work with. He was always willing to answer our questions in a timely manner and made the home buying experience much more pleasant. Can't recommend John and the DHL Mortgage team enough!
Jeff was wonderful as well as the rest of DHL team. Would recommend to anyone!
Very positive experience with DHL. Ben, Megan, and the other team members were knowledgeable with micro and macro situations, quick to respond, and facilitated a very smooth closing. Highly recommend!
I've completed 2 home purchases and 1 refinance with DHL Mortgage over the last few years. They are a group of knowledgeable, responsive professionals and I will continue to use and recommend them for mortgage needs!
Jeff was wonderful as well as the rest of DHL team. Would recommend to anyone!
Highly recommend for mortgage applications! Super easy to work with and very communicative. Continually felt that I was being taken care of and that I was a priority. Timely service that helped me go from house hunting to closing on my first house with a VA loan in less than 60 days!
Very positive experience with DHL. Ben, Megan, and the other team members were knowledgeable with micro and macro situations, quick to respond, and facilitated a very smooth closing. Highly recommend!
I've completed 2 home purchases and 1 refinance with DHL Mortgage over the last few years. They are a group of knowledgable, responsive professionals and I will continue to use and recommend them for mortgage needs!
I am thrilled to share my glorious experience with JOHN BASSO.
From start to finish, his professionalism, expertise, and unwavering dedication to securing the best mortgage deal for me exceeded all expectations.
From the moment I reached out to inquire about DHL services, he demonstrated an impressive level of knowledge and attentiveness. He took the time to understand my unique financial situation, goals, and preferences, ensuring that their guidance aligned perfectly with my needs. His ability to explain complex mortgage terms and options in a simple and concise manner was truly remarkable.
Throughout the entire process, John provided me with timely updates and maintained constant communication. He was always available to address any questions or concerns I had, offering guidance and reassurance every step of the way. His responsiveness and transparency were truly refreshing, ensuring that I felt supported and confident throughout the mortgage application process.
Cannot recommend DHL mortgage enough :)
Dejana and the whole DHL team made our home buying process a breeze from pre-approval to close! The team always made themselves available to us for questions/concerns. We can’t thank them enough for all their support during this process!
From start to finish, my experience with this mortgage lending company was exceptional. They were professional, knowledgeable, and always available to answer any questions I had. They took the time to explain the process and make sure I understood everything that was going on.
What really impressed me about this company was their willingness to think creatively to ensure that the closing went smoothly. When there was a last-minute issue with closing, they came up with a solution that allowed us to close on time. They went above and beyond to make sure that everything was taken care of, and I couldn't be more grateful.
Overall, I highly recommend this mortgage lending company to anyone looking to purchase a home. They provide outstanding service and are willing to think outside of the box to get the job done. If you're in the market for a new home, look no further than this exceptional company.
I am a recent first time home buyer. I couldn’t have dreamt of a better buying experience than the folks at DHL Mortgage provided. I found this out for myself when shopping around for the best rates. It was like pulling teeth working with the other guys. Dejana, on the other hand, was like our guardian angel sent down from real estate heaven to ensure the process went off without a hitch. My buyers agent even said he’d be going through her from now on because she is THAT GOOD! Truly top notch, class acts all around. Thank you all for your help!!!
Ben and his team are amazing! They have helped me with multiple mortgages and the DHL Mortgage team has been great every time!
Jeff is literally the reason we moved forward with the purchase of our home. I had so many questions in this crazy market. He was beyond patient and helpful. Thank you Jeff!
Very quick and efficient, good people
John Basso and his team were great to work with! I will use them again next time we have mortgage needs.
Connor McCormick at DHL mortgage was great! He was available on nights and weekends to get me the best mortgage quote and was able to beat out other lenders I worked with for the best rate. I will definitely work with Connor and DHL for future mortgages or refis!
I love working with Ben Larrick and his team at DHL Mortgage. They take the time to walk you through the whole process, and are there to answer all of your questions as you get to the goal of purchasing your new property. As long as it is viable, I will always go with them first!
My experience with DHL was fantastic, start to finish. Communication was always timely and succinct. They were able to accommodate a quick close in 30 days and were always pleasant to deal with.
DHL Mortgage was great! They were very responsive and friendly throughout the whole process.
My experience with DHL was fantastic, start to finish. Communication was always timely and succinct. They were able to accommodate a quick close in 30 days and were always pleasant to deal with.
Amazing job from start to finish - definitely recommend!
Great experience overall and made the process very smooth during a stressful life event. Highly recommend John Basso and his team!
John and the DHL team were a joy to work with. Professional, attentive, and attention to detail that you can trust when you need it most. Will be back again for our next loan.
Incredibly grateful for the time and care from John Basso and the rest of the DHL Mortgage team. We were faced with a tight timeline and the team sprung into action, providing a seamless and supportive experience in our North Carolina home purchase from out of state. Three cheers for DHL!
Jeff and his team were very efficient on our 30 day close. We were first time buyers and they were very communicative.
Jeff and his team were very efficient on our 30 day close. We were first time buyers and they were very communicative.
DHL made it an easy / quick closing for us. I highly recommend using them. They are top notch, punctual and very knowledgable. Thank you for helping us close!
Ben, Meg, and the rest of the DHL team made the lending process the easiest transaction of my home buying experience! Will be customer for life.
Dejana was great and made the process seamless despite a few obstacles to overcome. Shout out to Amber Letteer for all the behind the scenes work. Thanks for getting us across the line.
I have purchased many homes and the experience that I had with Jeff Brunner and his fantastic team at DHL Mortgage was the most professional and streamlined I have ever seen. The team is courteous, responsive, and communicates well. They also got me a very competitive rate. I highly recommend DHL Mortgage to anyone looking for a loan who wants to work with the best.
Fantastic help all around! What a great team!!!!!!
Connor was our MLO. He was great, and VERY responsive to our off hour requests and questions. We closed way faster than we expected, and I’m sure it took a lot of behind the scenes work we are thankful for. We are very happy we went with DHL instead of one of those large companies where the customer is just another number.
Connor was awesome to work with! Everything went super smooth, and my husband and I were surprised at how easy of a process it was. Connor is extremely personable and responsive. He’s honest as well which is important to us. We closed in 3 weeks! Couldn’t be happier with our home purchase.
Working with John Basso and his team at DHL Mortgage was a great experience. As first-time homebuyers, we appreciated the time John took to explain various aspects of the lending process. John was quick to answer any questions we had, helping us feel well-informed throughout the process. Thanks to John and DHL, getting our first mortgage was fast, simple and surprisingly painless! I would highly recommend John and I look forward to working with him again in the future.
I have worked with Jeff and his team no fewer than 10 times and the process has always been great. Their communication is excellent.
I have worked with Jeff and his team no fewer than 10 times and the process has always been great. Their communication is excellent.
I had a great experience getting a mortgage through DHL, everyone I dealt with pleasant and professional!
I can't thank Shelly enough for all the help she gave my husband and me during the loan process. She worked with us to get the best possible loan and was always knowledgeable on options. We couldn't have gotten our home without her! Thank you so much!
Working with John Basso and his team at DHL Mortgage was a great experience. As first-time homebuyers, we appreciated the time John took to explain various aspects of the lending process. John was quick to answer any questions we had, helping us feel well-informed throughout the process. Thanks to John and DHL, getting our first mortgage was fast, simple and surprisingly painless! I would highly recommend John and I look forward to working with him again in the future.
John was wonderful- this is the second mortgage he’s helped us with and he has also done a refinance. He’s so personal and helpful. He walked us through the process beginning and end, helped us lock in the best rate, and was there and responsive to any questions we had. It’s obvious he cares about his clients as people, not just as another number. I couldn’t have asked for a better experience!
John was wonderful- this is the second mortgage he’s helped us with and he has also done a refinance. He’s so personal and helpful. He walked us through the process beginning and end, helped us lock in the best rate, and was there and responsive to any questions we had. It’s obvious he cares about his clients as people, not just as another number. I couldn’t have asked for a better experience!
AWESOME EXPERIENCE!!!! I can't say enough about the experience I had working with this company. From the application process to the appraisal to my closing, all was quick and seamless. Literally, my application came to DHL in the "11th hour," but Jeff Brunner (managing partner) assured me I would still meet the date of my closing. Sure enough, Jeff and his team worked diligently to keep that promise. My closing took place as scheduled in SC and to my shock and surprise JEFF was there to personally congratulate me on my new home! The level of attention and professionalism is beyond any mortgage company I have worked with in the past. I would confidently recommend DHL to ANYBODY searching for a mortgage company! It was the best experience I have had to date and I will continue using them in the future!
DHL made the mortgage process easy and painless!
John Basso is a excellent loan officer. He really cares for his clients. He has been my loan officer over 7 yrs and would recommend John for anyone considering a mortgage. Thanks DHL Mortgage team and John Basso
Jill and her team are great. They made the process of securing financing for our home very easy.
Jill and her team are great. They made the process of securing financing for our home very easy.
Excellent service and knowledge of the industry as a whole and their own products. Jeff was available 24/7 to answer questions and made for a very smooth process.
Working with DHL on our new home purchase was an incredibly positive experience. Dejana is very knowledgeable and was so very patient with us as we navigated the process. Dejana and her colleagues that processed our loan were responsive and quickly addressed any questions we had. We highly recommend DHL and will be sure to share our experience with friends and colleagues who are looking for an amazing broker to work with! Many thanks to DHL and especially to Dejana!
Surprisingly easy process and not a mad scramble for documents. I was expecting it to be completely different having just helped my mother with obtaining her mortgage in Alabama with one of the big banks. This was completely different from the outset. After submitting application, John called me and asked if I had any questions or of he could help in any way. It was a nice personal touch. I felt extremely informed during the whole process and never hassled. John even showed up at my closing to make sure everything went well. I've never had someone from the mortgage company at any of my closings before. It was very reassuring as an older woman buying a house on my own for the first time. I highly recommend DHL and John Basso specifically.
Outstanding service by Connor and the team. The experience went so well and fast I can’t imagine going back to the old ways. I look forward to using him again.
Thanks to everyone at DHL for making this happen but a huge shoutout to Connor McCormick. He was so helpful with this process, he always got right back to us when we had any technical issues (generally user error) and all our questions that came up along the way. My husband and I did this purchase from California and we are amazed at how well it all came together and perfectly on time. Thank you Connor, we’re excited to spend more time in Charlotte.
We have now used Connor with DHL for three separate deals and have been extremely pleased with our experience. His attention to detail, followup and availability day or night have proven to make the contract to close process seamless and problem free. Would highly recommend DHL and Connor for all of your mortgage needs!
I used DHL Mortgage to purchase our 2nd home. Our home buying process took much longer than anticipated, but Dejana was with us every step of the way! No matter what day it was and we had to rush to put in an offer in on a house, Dejana was there and responded promptly with a pre approval letter. Once we finally closed, Dejana walked me through all our options and gave us the information we needed to make our decision. She was also super diligent and responsive during closing which is key to make sure everything goes smoothly. Will definitely be using DHL again on my next home and will recommend them to my friends here in Charlotte.
We used DHL Mortgage to finance the purchase of a home recently. We would highly recommend them! Jill and her team made the process as painless as possible. She assisted our agent in getting our offer accepted and helped us get the best rate possible. Would definitely use them again!
Fantastic job. We had an aggressive schedule to closing. They could not have made it any easier for us. Everything went very smoothly and we are most appreciative of their efforts. We would highly recommend DHL looking for a mortgage.
We used DHL Mortgage to finance the purchase of a home recently. We would highly recommend them! Jill and her team made the process as painless as possible. She assisted our agent in getting our offer accepted and helped us get the best rate possible. Would definitely use them again!
I used DHL Mortgage to purchase our 2nd home. Our home buying process took much longer than anticipated, but Dejana was with us every step of the way! No matter what day it was and we had to rush to put in an offer in on a house, Dejana was there and responded promptly with a pre approval letter. Once we finally closed, Dejana walked me through all our options and gave us the information we needed to make our decision. She was also super diligent and responsive during closing which is key to make sure everything goes smoothly. Will definitely be using DHL again on my next home and will recommend them to my friends here in Charlotte.
John Basso and his team at DHL Mortgage were great to work with. They were polite, professional and extremely responsive to any questions we had. They made sure our mortgage process went very smoothly. I would definitely recommend John and his team at DHL Mortgage.
I truly don't have words to describe how easy and pleasant it was to work with you folks. I am forever grateful and loyal to your professional team. Thank you very much.
I have used DHL Mortgage for refinance of our personal home a few times. I have also used them to either purchase or refinance our investment properties. And as a real estate broker I have refered many buyers to them over many years. Customer service, and communication, is beyond the best. Highly recommend A++++
John Basso and his team are very professional, responsive, and fast. I've used them twice in past decade for refis. Would use again and highly recommend.
Anyone looking for a mortgage to buy a house in upstate South Carolina really should contact Shelly Wetherell at DHL Mortgage. She is the absolute best! She got us the best rate, knew exactly when to lock us in, was always accessible and responsive, and just couldn't have been nicer throughout our home buying experience. She is knowledgeable and efficient, friendly and helpful. Her expertise and professionalism are second to none. My husband and I are truly grateful for Shelly's invaluable assistance in making the purchase of our dream home a reality.
I have used DHL Mortgage for refinance of our personal home a few times. I have also used them to either purchase or refinance our investment properties. And as a real estate broker I have refered many buyers to them over many years. Customer service, and communication, is beyond the best. Highly recommend A++++
John was wonderful and explained everything very well for me as a new home buyer. I would recommend his services to anyone!
I used DHL Mortgage to purchase a rental property in Charlotte, NC. Dejana Veseli was my agent throughout the process and was very prompt in responding to my communication to the end of the transaction. She has experience working with 1031 Exchanges. Very happy with my experience.
We asked DHL to be on the look out for the right time to refinance and we were contacted when the time was right. We have a lower rate and the transaction was simple and easy.
I have used DHL Mortgage for refinance of our personal home a few times. I have also used them to either purchase or refinance our investment properties. And as a real estate broker I have referred many buyers to them over many years. Customer service, and communication, is beyond the best. Highly recommend A++++
I have worked with Ben and his crew a couple of times now. I will recommend them to friends and will use them again if I am ever in need. Thank you!
Jeff and the team are awesome. Highly recommend them
Dejana was a pleasure with which to work. She was very knowledgeable, professional, friendly and available 24-7. I felt as I was truly a valued customer and she made the mortgage process very quick and painless. This was by far, the best experience I have ever had in obtaining a mortgage.
Quick, responsive, and great rates. Highly recommended.
I recently brought my first home with DHL mortgage. I worked with Dejana Veseli. She is superb, professional, caring, patient and very knowledgeable. We had very pleasant experience during our loan approval journey. I would have strong recommendation for her.
John Basso and other team members were great! Refinancing was made easy and the team was good to explain each step all along the way. My interest rate is fantastic and the outcome was better than I could have imagined! I am very pleased with my experience and so happy that I used DHL mortgage to refinance my home!
My wife and I just closed on our new home in Concord, NC. We used DHL as our lender and Dejana Veseli was our loan officer. From a ratified contract on 8 January to a quick closing on 25 February, Dejana was amazing. She worked tirelessly to facilitate the loan process, and our loan was approved quickly and efficiently. She communicated with us regularly, answered all our questions, and ensured everything was ready for the closing day. I highly recommend Dejana and DHL.
John and his team did an outstanding job for us! He was able to get our rate reduced during the due diligence process and he was always available to answer questions that came up along the way. I highly recommend John and DHL mortgage!
Dejana helped me refinance my current home loan. She was professional, efficient and honored my requests regarding my best method of contact. She answered questions I had, no matter what time I asked. I have recommended her before to others looking for assistance with a new home purchase or refinancing and I will continue to recommend her to anyone that needs help! She was GREAT to work with.
Thank you John Basso with DHL Mortgage for assisting us with a refinance on our home last week! Great rate, less years and we got it closed.
My husband and I first became acquainted with Dejana at a dog park and are so grateful we did. She helped us purchase our very first house and then refinance it this fall. She is very communicative no matter what time of day, resourceful, trustworthy, and sweet. Even when I have come to her with home buying questions not entirely related to her job, she goes out of her way to find the answers. She made the home buying process feel as seamless as possible and even more so with the refi. Know that if you choose to work with Dejana you won’t be a number to her and she will work with your best interest in mind.
We just closed on our refinance. I wanted to thank you for getting this loan for us. It was a seamless and easy process. Your staff was great to work with.
Dejana Went above and beyond to help us, She worked So hard to make this happen for us, it would never have been done without her, she stayed constant with her contact with us, and went above and beyond to meet us to help us when we weren’t sure what we needed to do, she made it happen, and we can’t thank her enough, we would totally recommend her to anyone for help in finding a house and making it happen, she gets the job done!!
Micah and Patricia DeLillo
Dejana was great to work with from start to finish. The process was smooth and Dejana did an awesome job of explaining next steps and being quick to get things done. When the time comes, I will definitely use Dejana’s services again.
Dejana is AWESOME!! I highly recommend DHL Mortgage to anyone. This was my first time buying a house and I needed a little direction, help and advice.. she was there for me every step of the way! I will be coming back to her in the future!
Dejana was so professional and efficient when helping us with our mortgage. I would recommend her for anyone. She works very hard for the customer and never stops till the job is done.
Dejana is amazing! She explains everything very well and always available when you need her!!! She was very fast and efficient with everything!!! Dejana is super nice and absolutely wonderful to work with!!!!
Thanks Ben. You are the best always.
John Basso and team at DHL made it so easy to apply for a mortgage. They got me a stellar rate and I know this because it was lower than anyone else getting a mortgage elsewhere at the same time as me!! Their process is electronic from beginning to end and they answer you IMMEDIATELY if you have a question. They are also very friendly and patient if you don't understand something. Thanks so much to the DHL team!
John was fantastic from the very first call. I called for pre-qualification questions, and he was able to pre-qualify my wife and I on the very first call. He was always timely in answering questions, and was extremely helpful! I would absolutely recommend John to anyone. He knows what he is talking about, and he seems to work 24/7.
John was incredibly professional and personable throughout the process. He made sure that everything was taken care of quickly and made a complicated mortgage situation extremely easy for us. Could not ask for a better person to deal with!
John was instrumental in our recent home purchase. From the pre-approval process all the way through underwriting and the closing, his team was on our side all the way! John even came to the settlement table with us. That's a very comforting and personal touch that's unheard of in this day and age!
Ben was absolutely amazing to work with! Everything went smoothly and fast we couldn’t of been happier! Thank you so much and look forward to working with Ben and DHL again in the future!
Bobby and Danielle Showalter
My fiance and I were first time home buyers and came into John's office with so many questions and concerns. We didn't really know where to begin but he made the process so easy!! He answered every single silly question we may have had and really helped us understand what we were getting into! No matter what time of the day or if he was on vacation, he answered his phone/email when we needed him! I have a couple friends that will be looking to buy a home soon and I have already recommended they contact John. Not only was he a lender but became a friend!! Could not have been happier with John and DHL Mortgage!
I am new to the area and was really under a tremendously tight timeline for finding a home for my family that was moving South to join me here in South Carolina.
"Everything" had to exactly fall into place as I had a closing on a home in CT and a simultaneous closing here in SC. John and his team were on top of things every step of the way. I mean EVERY step of the way.
By nature I'm impatient and have very high expectations; I'm sure I was pushy and asked way too many questions. If I was indeed "that guy", John and his Team never let on and handled my mortgage as if it was the only thing in front of them.
I can't recommend anyone better in this area for your mortgage needs. John and his Team worked hand in hand with my Realtor, Angela Cerbelli ( Coldwell Banker ), my insurance company and Attorney seamlessly.
Thank you. Thank you. Thank you.
Refinanced our home with John and DHL. Great experience. Easy process, great rates, highly recommend.
Jeff Bruner and his team were fantastic! I would highly recommend DHL Mortgage to everyone. This was my first home purchase and they helped me understand the loan process and answered any questions I had. We closed on time, the whole process was just a breeze. Props to team DHL. Thank you!
Great experience all around. My wife and I were overwhelmed by home buying experience and they took the time to explain everything to us so we could make and educated decision. In the end, we purchased our dream home, and got a great rate. And the process was actually pretty easy!
I highly recommend DHL Mortgage. Ben Larrick helped me understand the loan process, got me a great rate, and we closed on time.
"Thanks..... you guys are the best"
"You’re welcome – and thanks back to you as well – always enjoy working with you guys over at DHL"
"Well thank you for all of your help throughout this process; it's been a pleasure! :)"
"Thank you so much. We appreciate all the hard works you guys have done for the completion of our loan."
Shalimar T. Schenck
